How can I add/manage users within my account?

You have complete control over who can access and manage listings under your account. We'll explain it in three stages: where to manage users, what the roles are, and how to control which listings a user can manage.

Where is the user management page?

To access the user management page, click "Admin" in the left-hand menu and select "Users". If you don't see this option, then you are not set up as an Account Administrator for your account. If in doubt, please get in touch with us here at support.

You can't edit your own user record. To reset your password you can do this via the login page, for anything else, please get in touch.

What are the different roles?

We give you control over the different roles people perform within the business. This helps reduce errors and helps us know who to contact about what, e.g. when a renewal is coming up.

You can select the role for a user when adding or editing the record, and here are the options:

Account Administrator

This role has access to everything, including invoices, renewals and managing users.

Venue Editor

This role can submit edits to listings and view listing reports only. 

Reports Only

This role can view listing report only.

How do you control which venues a user can manage?

For the roles of Venue Editor and Reports Only, you might want to limit the user to one or more venues. You can do this when adding or editing the user record. Simply ensure that you have selected the correct role, and the "Restrict Venues" field will become editable. Click into this field to search and select the required venue(s).